Friday, December 31, 2021

Year 2021 in numbers- adapting to the new normal

In our last year report, we described the year 2020 as the year "unlike all the others in our history" impacted by the abrupt Covid outbreak. 

In that aspect, the year 2021 could be labelled similarly. However, as all of us are adapting to the changes, it is becoming a new normal for the majority of organisations and individuals. The need for flexible, cost-effective independent assessment of English language proficiency is higher than ever, especially if it can be taken remotely with any device (PC or smartphone) and even from home. That is where our solutions can help.

Key 2021 figures: 

TrackTest reported 18-20% year-on-year growth in all key metrics in 2021. 

In April, we registered our millionth user.  

Our support team received 2.712 tickets (questions or requests) from our customers via e-mail or social media.
We resolved 97% of these tickets within the next working day. 

Most tickets were received on Monday and around 5 pm - 6 pm GMT. October was the busiest month.

63% of users would actively recommend TrackTest to a friend or colleague, 21% was neutral and 15% would not recommend it (calculated from users who individually purchased the licence in 2021 and participated in our after-sale NPS survey).

New features: 

In January, we have launched the brand new four-skills exam named the Complete test replacing the previously used English Core test with Speaking&Writing.
New options- Verified exams count in May, Enhanced credits assignation in October and November- were added for the assessment administrators.  

Customers using our API connector got new ways how to retrieve their detailed results and import them automatically to the system of their choice, for example to their custom PowerBI dashboards. 

TrackTest certificates have been recognized by the Ministry of Education in Colombia (Ministerio de EducaciĆ³n Nacional - ResoluciĆ³n No.018035).
European Union Intellectual Property Office (EUIPO) successfully completed the process of the TrackTest trademark registration.  

Teachers and test-takers preparing for the English exams can now find all relevant resources (mock exams, exam tips and minimum grammar and vocabulary required for each level in one place:

Wishing You All A Happy, Healthy, And Successful New Year 2022!