Admins: Redesign of the organisational admin pages

We are excited to announce that we have given a fresh look to the organizational admin pages. This visual update only affects the company super-admins and admins who manage the settings and features for their organization.
The individual test-takers will not see any changes in their interface.

The new design of the admin pages is more modern, user-friendly, and consistent with our brand identity. 

The features and settings that you are familiar with remain as before, so you don't have to worry about learning anything new.

One English grammar question (past tenses) before the September school start

With the arrival of September, students are heading back to school. Classrooms that were once quiet will soon be alive with the sounds of camaraderie and learning. It is a fresh beginning—an opportunity to reconnect with peers and teachers and to learn something new. 
For this occasion, we share the relatively difficult English grammar question assessing the use of English past tenses, which has only a 56% success rate.

Would you know the correct answer? 

Redesign of the user pages in the application

We are thrilled to announce that on July 11, 2023, we released the second stage of the redesign of the Tracktest platform. Over the past few months, our team has been dedicated to enhancing the user experience and making Tracktest more intuitive and visually appealing.

Staggered Launch and Key Milestones

The redesign process is being rolled out in stages, allowing us to carefully implement changes and gather valuable feedback along the way. Here's a glimpse of what you can expect.


After the first stage completed in February, this second phase focuses on revamping the pre-test and user pages. We aim to provide a fresh and modern look while ensuring the core functionality remains intact. You will notice some minor improvements based on your feedback, such as the ability to directly access the Speaking&Writing section from the home screen. We believe these enhancements will streamline your experience and make navigation more seamless.

Upcoming Redesign Plans

We have exciting plans for the future stages of the redesign, which include:

Admins: Delivery status of the e-mail invitations in the user profile

We added the info about the sent date and delivery status of the invitation e-mails to the organizational module so the company admins know if there is any potential problem with the deliverability of the invitation links to the specific candidate.
It is visible in the user profile under the invitation link (for invitations sent since Feb 23rd, 2023, 1pm GMT):

status: delivered means that the mail server of the candidate accepted the mail. It still can skip the inbox and land in their junk or other folder based on their mailbox rules, but it has been delivered successfully to their mailbox.

status: failed: the candidate did not receive the e-mail. The reasons for failure can be the wrong e-mail address, a full mailbox, or a mail server rejecting the e-mail because of their anti-spam policy, etc. Approximately 3% of invite e-mails are affected.
It is typically a permanent fail, so resending the invite from the system will not help. 
Recommended action: Admin can copy the link and try to share it in alternative ways: send it from their own e-mail address or via instant messengers. 

New design of content webpages

We launched our presentation webpage's new design (located at tracktest.eu) on February 14. It is the third website design iteration in our history, coming seven years after the previous "blue" redesign.

We wanted a new design to reinforce Tracktest's brand identity. Therefore you will find the elements and vibrant colors from our logo (red, yellow, and green) used in various contexts around the website. We are reducing the blue parts in the header and footer and replacing them with a more pleasing white or light blue background. 

But this redesign is not only about the colors. We also make the new pages faster to load and easy to use on mobile devices. 

With the new visuals of presentation webpages, we are entering the third stage of redesigning our brand identity. We updated the offline materials at the end of last year and the social media presence in January. 

The last, most important, and complex phase- a visual refresh of the assessment application itself (app.tracktest.eu)- is coming next, and it is expected in the Q2 timeframe.  

Results: updated overview table for admins

With the launch of the new format of the Complete exam, we are able to quantify the score for all four skills, including speaking and writing. These scores have been displayed in the test reports and in the excel exports of detailed results. Now they are coming also to the Results overview table. 

Types of scores displayed in the Results overview table:

1. Test-taker takes the Core test, and admins see their Core test % score in the Results table

2. Test-taker finishes the Speaking&Writing exam, and admins can see Sx, Wx next to their Core test % score. It is an indicator that their Speaking and Writing exam is completed and is waiting for the evaluation.

3. When the Speaking and Writing exam evaluation is published by our raters, the total % result for the Complete test is displayed in bold.

The black result means the successful result, i.e. the test-taker achieved an overall score of at least 65% with none of your sub-scores (Core, Speaking, Writing) below 44%.
Failed Complete tests are highlighted in red. 

4. Filter: You can display All results or filter only the Core or only the Complete tests results. 

The year 2022 in numbers

In 2022, we recorded a 35% year-on-year growth in user registrations and the number of completed English tests. It is 10 percentage points more than the annual growth in the previous "covid" year. 

We achieved world-class 71 points in the Net Promoter Score metric. 
76% of users would actively recommend Tracktest to a friend or colleague.

Net Promoter Score (NPS) measures the customer satisfaction of individual Tracktest customers.

Based on the global standards, any score above 0 would be considered "good", 50 and above is excellent, while 70 and above is considered "world-class". 

Your qualitative feedback, which we have collected since 2017, is equally important. During these years, you sent us tons of valuable comments and suggestions, which we carefully evaluated and partially implemented. Here is the cloud of words you used in your product feedback most frequently: 

Our Helpdesk is a big contributor to the NPS score. Here are some KPIs reported by our ticketing system: 

In September, we celebrated 10 years since launching our English Core test and registering the first test-taker on our platform.  

New features in 2022: 

• QR codes in the certificates (March)
• Enhanced feedback (June)
• Audio prompts in the speaking exam (September)
• Migration of transactional e-mails to the EU region (December)
• New design for offline and social media (December); the website will follow in 2023.

Feedback (things to improve) from your English test results

Tracktest does not show you the correct answers to the questions and tasks from your tests in order to protect our IP and avoid the washback effect. However, the system gives you detailed feedback on what you should focus on if you want to improve your test score in future.

1. In your test result, you will find the detailed section results (Grammar, Reading, Listening) together with the listed top three out of 13 English grammar topics where you failed most.